The Event Feedback feature in DaySchedule is a comprehensive solution for gathering, analyzing, and visualizing invitees feedback.
The automatic collection of customers rating and feedback helps you engage with your customers. It helps you understand their needs, get a sense of their emotions and understand the strong feelings they may have about your product, service or events.
Follow these steps, to enable the feedback option on your event -
- Go to your event page
- Go to settings (step 4)
- Click on Rating and Feedback and switch on the option
How Feedback Works
This is how the work flow looks like -
Average rating by stars
Average rating given by customers between 1-5
Average rating by date
Average rating given by customers between 1-5 within a date ranges.
Individual customer rating, comment and name of the host/agent took that meeting or booking.
You can also use the Download option to download all reviews in excel/csv format. The download has following fields available in the export.
|invitee_name||Name of the invitee/attendee|
|invitee_email||Email of the invitee/attendee|
|booking_id||Unique booking id for this meeting|
|host||Name of the user who hosted this meeting|
|host_id||User id of the host who hosted this meeting|
|rating||Rating between 1-5|
|comment||Review or comment posted by the reviewer|
|date||Date when this review is posted|